Q. What should my first response be to any technical issue?
A. Three great first steps to resolve any tech issue are: 1) Refresh the page, 2) Double-check your internet connection, and 3) Try using a different web browser, or watching on a different device. If you’re watching on a mobile device, try using a computer. If you’re watching on the computer, try watching on a mobile device. Nine times out of ten, one of those steps will do the trick!
Q. What does “refreshing” a page mean and how do I do it?
A. To “refresh” a web page simply means to load it again. You can do this by pressing the F5 button on your keyboard or by clicking the symbol at the top of the screen.
Q. How do I download a different web browser?
A. Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.
Q. What’s a good way to prevent most tech issues from occurring in the first place?
A. Make sure your web browser, Flash Player, and Java are all up to date prior to serving. You can verify that you have the latest version of your preferred browser using these links: Internet Explorer, Chrome, Safari, Firefox, & Opera. Click here to check Flash Player and here to check Java.
Q. What do I do if the video suddenly stops playing?
A. If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.
Q. Why can’t I hear any audio?
A. Make sure the volume of your device is up all the way, then make sure that the volume in the video player is up all the way too. If you’re watching through the TGP app, make sure your device isn’t on silent.
Q. What are the hearts that keep floating across the screen?
A. Those hearts are reactions. You can send one yourself by clicking on the heart icon on the right of the video player. Just like you might say “Amen!” or clap your hands, its a way of agreeing with what’s happening in the worship service. You can disable them by going to the upper right corner of the video player.